What Should be your Focus When you Start Your On-Demand Taxi Startup in 2020?

With growing consumer popularity and business adoption, the on-demand taxi economy is growing at a faster pace. Launching a taxi startup in 2020 is the right decision to take and for that, you need to work from now.

As an entrepreneur, you have to understand that not every business has to be started from scratch, with some modification it is possible to launch a world-class startup. On-demand taxi is a prime example of it. Now I will try to explain about your focus when you launch your company in 2020. Strategies used before 2018 cannot be followed in 2020.

Consumer behaviour change, type of customer change, user mindset, competition, customer engagement mechanism, etc are all reasons for a different approach.

What Should be a Focus for Taxi Startups Before Starting a Business?

Being authentic and precise

More than 60% of the on-demand taxi app users are millennials. They are one of a kind, anything that tests their patience will be neglected without any questions. This applies to taxi booking. Starting from booking the taxi till rating and review, everything must be seamless without any unnecessary time consumption. 

So speed is a big factor. For this first, you must have an app solution that gives impeccable performance irrespective of the no. of users. When you combine with a taxi app development firm, look for their technology stack. Apart from the app, the driver and customer care connect with the rider directly. Only drivers with good skill sets in handling people can ensure pleasant service.

Customer handling bots which use word processing AI is a better choice for customer engagement.


Doing micro and macro-level research on technology, advances, and market change comes next to having a good app solution.

What you see now was not present 5 years back. Now the change is happening every 6 months. A dedicated analysis of adversaries and peers in the on-demand market is a must. Various analytics tools are available now to process large amounts of data.

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Region and culture

The success of the gig economy like the on-demand taxi relies more on the region and culture. Europe and the US are more rational and open than others. In China and other Asian countries, the norms and people’s expectations are different.

Asians are price conscious and weigh the comfort factor less. In a market like this, your approach should be different. But all people around the world are liking the taxi app’s flexibility and are adopting it faster.

A slight tweak in the service will be inevitable in some regions. So it is practical for you to research about your market of operation and make the changes starting from developing the app.

User interface

The type of smartphone used by users differs based on speed, screen size, storage, usability, design, etc. The taxi app you offer must be compatible and give the same kind of performance in any type of devices. So the app solution must go for extensive testing(both alpha and beta testing). 

This particular aspect of the app, working fine on any device depends on the type of built by the app development company. 

Work on advertisement

Numerous taxi services are there in the average region. Assume that you provide an innovative service that even makes your competitor rethink his offering. Now, what is the use in providing a service that didn’t even reach the users? 

Here you need to do a smart advertisement. Just extend your innovation in advertisement also.  Use handbills, advert spots on newspaper, and vantage points in streets. This may sound old, but it is effective. 

There are no restrictions on the medium of advertisement. Be sure to highlight the creative service you offer. Also, depending on the region, the advertising method tends to change.

Final say

I hope you are satisfied with what I have said. Don’t overthink, start now for your taxi startup venture. By now you have to focus only on the app development. To make your work easy, we at SpotnRides have a prebuilt taxi app solution.

So far we have joined hands with various entrepreneurs and delivered a powerful taxi solution. 100% customization, increased scalability, work using the latest tech stack is possible with us. If you need our on-demand taxi booking script or other on-demand business queries feel free to contact us at [email protected] or skype. Our support team will take care of your technical business requirements.

Come on, let us partner together to make a blockbuster startup in 2020.

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About the author


I am working as a Senior product developer and have developed and delivered Web and Mobile products for numerous clients.

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